Frequently asked questions

Answers to the questions we're asked most often. If your question isn't here, please get in touch — the "Questions?" section at the bottom lists all the ways to reach us.

Orders

Where do you ship?

We ship exclusively to addresses in the United Kingdom.

How long does delivery take?

Handling takes 1-3 business days and transit typically 2-5 business days, for a total estimate of 3-8 business days. Full details on our Shipping policy.

How much is delivery?

A flat rate of £10 per order, with free delivery on orders over £60.

Can I track my order?

Yes. Visit /order-tracking and enter your order reference and email.

Payments

Which payment methods do you accept?

We accept the payment methods listed on our Payment policy. Card payments are processed securely by Stripe — we never see or store your card details.

Is the checkout secure?

Yes. All payments are handled over SSL/TLS by a PCI-DSS Level 1 certified processor. See Secure checkout.

Are there any hidden fees?

No. The total shown at checkout is the total you pay.

Returns & refunds

What's your return window?

14 days from delivery. Full details on our Returns policy.

Do you charge a restocking fee?

No.

How long do refunds take?

Refunds are issued to the original payment method within 7 days of us receiving and inspecting the return.

Account & privacy

Do I need an account to order?

No — you can check out as a guest. An account lets you view past orders and track deliveries more easily.

How do you handle my personal data?

See our Privacy policy and Cookie policy.

Support

How do I contact you?

Email contact@ukause.store or call +447801242590. You can also use our /contact page.

Questions?

Questions? Email contact@ukause.store or call +447801242590.